Operations are responsible for resolving all operational post reservation, pre-departure, and in-resort issues quickly, efficiently, thoroughly and to a high standard whilst ensuring that the specified deadlines for response times are met. Often they will analyse sales figures up to 9 weeks prior to departure to decide if tours or flights should be canceled or can be consolidated and will update customer services for appropriate action. Monitor the Foreign Office Travel Advisory for advice on overseas travel and take the appropriate action. The operations department will also often control the release of flight allocations and hotel allocations. There are a number of operational management roles that Chisholm & Moore Executive Travel Recruitment recruit for in the Travel, Leisure & Hospitality Sector including:
Operations Manager is responsible for the day-to-day running of the Operations department as well as taking responsibility for identifying and implementing improved working systems and procedures within the department and in workings with other departments. The Operations Manager will determine staffing requirements in advance of peak season and ensure workload is evenly distributed throughout the team and sufficient staff are assigned to each area to meet deadlines.
Customer Service Managers will be responsible for the running of the Customer Services department. This includes managing the team, ensuring all service delivery standards are met.